FAQ AND POLICIES

WHERE ARE STEEL CRAZY PRODUCTS MADE?

All of our products are made in Buffalo, NY. 

HOW LONG IS PRODUCTION TIME & SHIPPING?

Production is typically 7 to 10 business day depending on the order.  Shipping is typically 2-7 business days.

 

Please contact us directly if you need the order expedited. 

CAN I ORDER FROM OUTSIDE THE US?

We currently do not ship outside of the United States. 

I DID NOT RECEIVE AN ORDER CONFIRMATION OR TRACKING INFORMATION

Please contact us using our contact page, email us at info@steelcrazyironart.com or call 716-876-7510 M-F 8am to 4pm est. 

HOW DO I CHANGE OR MODIFY MY SHIPPING ADDRESS?

Please contact us as soon as possible if the shipping address needs to be changed or modified. Once an order is shipped we are unable to make any changes. 

HOW CAN I CONTACT CUSTOMER SERVICE?

To contact customer service, you may use our contact page, email us at info@steelcrazyironart.com or call 716-876-7510

M-F 8am to 4pm est .

DO YOU ACCEPT RETURNS OR CANCELLATIONS?

We do not accept returns or cancellations because every item is made to order. 

HOW CAN I TRACK MY ORDER?

Once your order is ready to ship, we will email the tracking number with the eta. 

MY PACKAGE SAYS IT’S BEEN DELIVERED, BUT I HAVEN’T RECEIVED IT

Once your order is in the possession of the shipping carrier, Steel Crazy iron Art is not responsible for your package. Please contact the shipping carrier directly to locate your missing package.

We will try to assist you in locating it by emailing info@steelcrayironart.com .

MY PRODUCT ARRIVED DAMAGED, WHAT SHOULD I DO?

Please send your name, order number and photos showing the damage to info@steelcrazyironart.com.

I ENTERED MY SHIPPING ADDRESS INCORRECTLY AND MY PACKAGE HAS SHIPPED/BEEN DELIVERED TO THE WRONG ADDRESS

Steel Crazy does not accept responsibility for any package not delivered or delivered to the

incorrect address once shipped. Please contact  the shipping carrier immediately.

If your order is returned to us, additional shipping charges will be due prior to the order being re-shipped. 

CUSTOMER SERVICE
HOURS

Email: info@steelcrazyironart.com

Phone: 1-716-876-7510

Monday - Friday: 8:00AM - 4:00PM

Saturday - Sunday: Closed

ADDRESS

1294 Seneca St

Buffalo, NY 14210

 

Email: ebironart@aol.com

Phone: (716) 876-7510

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